Query Management System

Our QMS allows a user to receive travel queries from multiple sources
and distribute a query to internal staff and vendors. QMS can reply each of queries to user with analyzed solution.

 

Query Management System


Our QMS allows a user to receive travel queries from multiple sources and distribute a query to internal staff and vendors. QMS can reply each of queries to user with analyzed solution.
Query Management accepts the queries and requests online onto company's websites from the customers and provide the Online Solution to it through relevant information.Providing solution to customer complaints and feedback is what differentiates companies in their work process. Fore Technology help organizations by provoding query management solution so to manage, assemble and analyse customer complaints and feedbacks to improve customer service.

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Service Description


Some of the features of our Query Management System:

  • Recieve query from multiple sources such as web form, email, IVRS, Phone calls etc.
  • Query Queue to your internal customer care.
  • Distribute queries to multiple vendors.
  • Filters out best rate and services from multiple vendors.
  • Manage the static content of vendors and suppliers.
  • Send multiple option for one query to customer.
  • Generate vouchers and invoices against services taken by customers.
  • Multiple reports (Vendor wise, Client wise).
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